You will receive a letter from the landlord's lender to advise that a receiver of rent may be appointed in respect of the property you live in. At this stage, they should provide you with a 'tenant's guide' to receiver of rent and you will also be asked to complete a tenancy questionnaire.

What you need to do:

Please complete the tenancy questionnaire and return it in the prepaid envelope provided. If you have any queries or concerns regarding the potential appointment of a receiver of rent, please contact our team on 0345 849 4160.

When a receiver of rent has been appointed in respect of the property you live in, you will be advised in writing. A Questions and Answers Sheet explaining in detail what the appointment of a receiver of rent means to you will be provided. At this stage, you will also receive contact details for one of our representatives who can meet with you in person to fully explain the situation.

What you need to do:

Please contact our representative, on the number provided in the letter, to arrange a convenient time for them to visit.

Our representative will visit you at the property to fully explain the situation and answer any questions you may have. It is necessary for us to validate your tenancy, and you can help us to do that by providing us with copies of the various documents listed below. We will also need to know how you usually pay your rent and who you pay it to. For instance, if you are in receipt of Local Housing Allowance, we will require details of your local housing office and your Local Housing Allowance reference number.

At this stage, a surveyor will also need to visit the property to carry out an assessment on behalf of the receiver. An appointment for this assessment can be arranged during our representative's visit.

What you need to do:

Please provide, where possible, a copy of:-

• Your tenancy agreement
• Proof of identity for all parties to the tenancy agreement
• The latest gas and electricity safety certificates for the property
• The Energy Performance Certificate for the property
• Details of any deposit paid to your landlord or details of your deposit protection scheme
• Details of how you pay your rent, and to whom it is paid

A surveyor will visit the property to undertake a full assessment of the property condition. Whilst the surveyor is carrying out the assessment, please bring to their attention any relevant property repairs or issues that may be outstanding.

What you need to do:

Please allow the surveyor access to the property to undertake the assessment.

If we have not been able to contact you to arrange a convenient time to meet, a letter will be hand delivered to the property. This will explain how important it is for you to prove that you have a valid tenancy agreement and to provide the information required. A reply to this letter must be received within 7 days to prevent us taking further action, such as instructing a lock change on the property or starting possession proceedings to reclaim the property.

What you need to do:

Please contact us immediately to arrange a convenient time to meet our representative.

If you have not replied within 7 days of the letter, arrangements to change the locks on the property will be made. A notice will be placed on the door or window of the property, advising that the lock change will take place after 7 days. This ensures that if, for any reason, the letters have not been seen by all tenants, they are aware of the action about to be taken.

What you need to do:

Please contact us immediately to discuss your occupancy of the property.

If 7 days expire without contact and it appears the property is empty, the lock change will proceed. It is possible to recover any possessions left in the property, but this must take place within 21 days. Please contact Redbrick on 0345 849 4160 to arrange collection.

What you need to do:

Please contact us immediately to discuss the situation.

If 7 days expire without contact and it appears the property is being lived in, we will have no option but to instruct possession proceedings to reclaim the property. This will ultimately involve bailiffs taking possession of the property and all possessions being removed.

What you need to do:

Please contact us immediately to discuss the situation.