We will only consider accepting responsibility for out-of-hours repairs in a genuine and clear emergency that cannot wait until the next working day. These are circumstances where the item, if not dealt with immediately, would:

a. damage or lead to significant further damage to the property

b. endanger the occupants

c. render the property unfit, unsafe or leave it unsecure

In the event of an emergency, please instruct a local, appropriately qualified and competitively priced contractor to attend in order to make the property safe only. Please then contact us as a matter of urgency the next working day so a repair can be put in place as necessary.